Shipping & Delivery

Orders & Shipping

All prices on our website do not include shipping. Shipping cost will automatically be added during checkout.

We are only able to deliver to one delivery address per order. If you would like to deliver to multiple addresses, please place your order separately for each unique address.

Perfumes and Watches – Shipping is FREE within Malaysia for purchases more than RM100. RM10 shipping fee applies for purchase less than RM100.

MEDI+KURIN Sanitizers – Shipping is chargeable by location and weight.

There may be promotional offerings for free delivery from time to time so please check in often.

We strive to deliver your purchased products in the shortest time possible. All orders are in processed as soon as the transaction is confirmed. All orders are dispatched and delivered by our designated carrier, Monday – Friday, excluding weekends and public holidays.

Confirmed orders will be shipped out from our warehouse within 1-3 business day(s) if they are placed before 12 noon, Monday – Friday, excluding public holidays.

Orders placed on Friday after 12 noon and over the weekend will be processed on the following business day, excluding public holidays.

Delivery lead times are as follows:
Estimated delivery time to West Malaysia via Citylink is 2 – 3 working days.
Estimated delivery time to East Malaysia via Citylink is 3 – 5 working days.

During peak sale / promotional periods, our delivery may take slightly longer than the usual lead time due to heavy surges in online orders. Expect delays during festive periods and sales promotion period

We deliver all orders using our standard packaging materials. We do not cater to any special packaging at this moment.

We do not accept order cancellations upon dispatch of your order.

You may track your shipment here.

Delivery

At the time of delivery, you may be required to validate the delivery of the products by signing-off with the delivery personnel. You agree to inspect the packing of the parcel and to ensure the seal is not damaged or opened before you sign for received products. Please check the content of the parcel if you found the seal is broken and you may refuse to sign for received products.

If you are not at home to receive your purchased order, you may track your shipment here or through the carrier website to track the status of your shipment. Should the order be unable to be delivered to you successfully after few attempts, or you do not pick up your order at any nearby location as stated by the carrier, the order may be disposed of after the stipulated time given. Therefore, we will not refund you any amount that you had spent on your order.

If there is a delay, it will be indicated on the carrier’s website. In the rare event that you have not seen a status update of your delivery after a week since receiving a confirmation email, please send us an email at [email protected] for further assistance.

During peak sale / promotional periods, our delivery may take slightly longer than the usual lead time due to heavy surges in online orders. Expect delays during festive periods and sales promotion period

Returns & Exchanges

Please refer to our Return & Exchange Policy for more information. For your own security, we would like to point out that the defect products should be returned to us by mail or as a parcel. We are unable to assume liability for damage, loss or theft during transport.